A shipping fee may apply to returns including postal returns and the return of bulky items. Postal returns are available for online purchases but not exchanges. You can return or exchange in-store including for online purchases (except for Online Only products) at any rebel store. You may be refused a refund, repair or replacement in certain circumstances, including where you have substantially modified or misused the product. Some products may need to be sent to the manufacturer or their repair agent for assessment. We may need to assess your product to determine an appropriate remedy. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You can visit us in-store or contact our Customer Care Team via webchat to discuss your options. If the product is faulty or damaged, doesn’t meet its description, or if you have been sent the wrong thing, we will happily exchange, refund or repair the product with proof of purchase in accordance with the Australian Consumer Law. We require proof of purchase for any return or exchange. This 30-day return period does not apply to tailor-made customer orders, underwear (including thermals and swimwear) or socks, water bottles, food products, vitamins and health products or gift cards. Products must be unworn, unwashed, unused and in original condition, with all tags or labels still attached. You can return or exchange a product that you have purchased in-store or online for any reason within 30 days. 30-Day change of mind return or exchange period
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